Elements and Performance Criteria
- Monitor and evaluate customer information requirements
- Develop and improve mechanisms to maintain data on collection use and customer access demands
- Ensure evaluation mechanisms focus both on own collection and external sources
- Take into account the organisation's directions, plans and priorities in monitoring and evaluation
- Develop and maintain policies and strategies for information availability and access
- Develop policies, based on evaluation, and which take account of anticipated developments and provide for unexpected developments
- Develop policies which meet current organisational priorities and strategies
- Evaluate potential resource implications and ensure policies fall within current budgetary and other resource constraints
- Maintain awareness of technological and other trends and their potential impact on medium and long-term policy development
- Implement and manage information access policies
- Identify barriers to information access and develop strategies to overcome them in accordance with organisational policies
- Establish processes to coordinate and control collection of information, licensing arrangements and other agreements
- Provide opportunities for maximum input from staff and the formal and informal sharing of staff knowledge and expertise
- Monitor and assess short and long term implications of policies and strategies and take appropriate action
- Develop and manage cooperative information access activities
- Establish and maintain liaison and working arrangements with other information providers to explore and facilitate resource sharing and other cooperative activities
- Share research findings, information and ideas with others to facilitate cooperative arrangements
- Meet the organisation's responsibilities in relation to national initiatives and standards
- Initiate appropriate cooperative arrangements to bring identifiable benefits to customers
- Ensure co-operative activities reflect awareness of relevant local, national and international issues, standards and protocols, and legal and ethical issues
- Manage change in relation to information access
- Initiate change in a timely way to address information access arrangements
- Introduce and implement change in consultation with all relevant parties
- Ensure detailed plans for the implementation of change provide for assessment of the impact on communication and training needs and processes